Help center
How can we help?
Everything about collecting photos from your guests. Can't find it? Email hello@pixlyshots.com.
Getting started
How do guests upload photos?
Guests scan your event QR code with their phone camera, which opens a web page. They tap to upload — no app to install and no account to create. They can optionally add their name and a message.
Do guests need an account?
No. Guests are anonymous. Only you, the organizer, have an account. This keeps uploading completely frictionless for your guests.
How do I share my event?
From your event, open the QR & Kit tab. You can copy the link, download the QR code, or print the kit (A4/A5, English or Spanish) to place where guests gather.
Moderation & privacy
Can I approve photos before they appear?
Yes. Set the event to "review" mode and every photo waits for your approval before it shows in the gallery. In "auto" mode photos appear instantly. You can change this anytime in event Settings.
What's the difference between public and private galleries?
A public gallery lets anyone with the link see all approved photos. A private gallery keeps photos as an archive only you can view — guests can still upload, but they only see their own.
Can I pause the gallery for a surprise reveal?
Yes. Pausing keeps uploads open but hides the gallery from guests until you unpause — perfect for a big reveal at the end of the night.
Photos & downloads
How do I download all the photos?
Open your event and use Download ZIP. You get every approved photo (plus a messages file) in one archive, ready to keep or share.
Is there a limit on photos or size?
Each plan has per-event limits on photo size, photo count, and total storage. Oversized photos are automatically compressed on the guest's device when possible so uploads still go through. See Plan & usage for your limits.
Can guests download photos too?
Only if you enable guest downloads in event Settings. When on, guests can save individual photos or grab their own uploads as a ZIP.
Display & sharing
What is the live photo wall?
A full-screen slideshow of approved photos for a projector or screen at your venue. New photos appear live as guests upload. Launch it from the QR & Kit tab.
What is the event recap?
A shareable highlights page created automatically — top photos, the numbers, and the guestbook — perfect to send around after the event.
Troubleshooting
The QR code won't scan
Make sure there's enough light and the whole code is in frame. Most phones scan from the built-in camera app. If it still fails, share the event link directly instead.
A photo won't upload
Check the connection and that the file is an image (JPG, PNG, WebP, or HEIC). Very large files are compressed automatically; if one is still too big, try sharing it at a smaller size.
I can't copy the event link
Copying needs a secure page. When testing over a local network IP some browsers block it — use the Open button to open the guest page and copy from the address bar. In production (HTTPS) it works directly.
Account & plan
How do I change my password or name?
Go to Account from your dashboard. You can update your display name and change your password there.
I forgot my password
On the sign-in page, use "Forgot password?" to get a reset link by email.